Name of Company: World's Local Bank
Role: Call Centre Executive / Processing Support Executive
Remuneration: RM 1750 - RM 2400
Requirements: refer below
Contact Person: email resume to tly_ivy@yahoo.com
Job Title
Global Support Executive – Call Centre (English Speakers)Job Description
Use judgment and initiative in performance of assigned tasks. Provide exceptional service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty. Maintain service levels in accordance with Group standards. Provide enhancement service options, promotional offers and value-added services to our customer as determined by the business.
Maintains production, quality and sales statistics to meet individual and departmental goals over an extended period of time
Under general supervision, in an inbound call center environment, service inbound calls from Premier customers and periodically conduct outbound calling to initiate a customer contact or follow-up with a customer request. Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
Serve as a liaison between customers, Group Premier centres and the Relationship Managers. Ensure customers experience a smooth transition and an exceptional service level throughout.
Respond to Premier inquiries pertaining to credit card services. Use judgment and critical thinking to resolve issues, handle customer complaints and make monetary adjustments. Apply the service standards as outlined above to all credit card related enquiries.
Serve as after-hours support to HSBC Customers, applying each standard as outlined above.
Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
Promote an environment that supports diversity and reflects the HSBC brand.
Provide full Banking and Credit Card services and inquiries from customers.
Skills Required
Minimum of one year's proven Customer Service experience or equivalent.
Well-developed analytical, mathematical, interpersonal, organizational, sales, listening, and communication skills.
Strong knowledge of multiple product lines and/or programs as required by assigned unit.
Proficiency with personal computers as well as pertinent mainframe systems and software packages.
Highly motivated and ability to work well within a team.
Availability to work overtime as required.
Candidate must be able to speak fluent English.
Business Area/Department
Call Centre
Academic Qualifications
Minimum SPM
Type of Opening
Full Time
Location
Cyberjaya, Malaysia
Job Title
Global Support Executive – Call Centre (Trilingual)Job Description
Use judgment and initiative in performance of assigned tasks. Provide exceptional service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty. Maintain service levels in accordance with Group standards. Provide enhancement service options, promotional offers and value-added services to our customer as determined by the business.
Maintains production, quality and sales statistics to meet individual and departmental goals over an extended period of time.
Under general supervision, in an inbound call center environment, service inbound calls from Premier customers and periodically conduct outbound calling to initiate a customer contact or follow-up with a customer request. Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
Serve as a liaison between customers, Group Premier centres and the Relationship Managers. Ensure customers experience a smooth transition and an exceptional service level throughout.
Respond to Premier inquiries pertaining to credit card services. Use judgment and critical thinking to resolve issues, handle customer complaints and make monetary adjustments. Apply the service standards as outlined above to all credit card related enquiries.
Serve as after-hours support to HSBC Customers, applying each standard as outlined above.
Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
Promote an environment that supports diversity and reflects the HSBC brand
Provide full Banking and Credit Card services and inquiries from customers.
Skills Required
Minimum of one year's proven Customer Service experience or equivalent.
Well-developed analytical, mathematical, interpersonal, organizational, sales, listening, and communication skills.
Strong knowledge of multiple product lines and/or programs as required by assigned unit.
Proficiency with personal computers as well as pertinent mainframe systems and software packages.
Highly motivated and ability to work well within a team.
Availability to work overtime as required.
Candidate must be able to speak fluent English, Mandarin and Cantonese
Business Area/Department
Call Centre
Academic Qualifications
Minimum SPM
Type of Opening
Full Time
Location
Cyberjaya, Malaysia.
Job Title
Global Support Executive – Global Banking & MarketsJob Description
Day-to-day processing & support of the business in one of the product or functional streams
Investigation, resolution and ownership of all issues relating to the process
The monitoring and chasing of outstanding items
High standard of client service
Timely escalation of problems
To acquire a broad and detailed understanding of markets products and processes
Proactively review process mechanisms and identify improvements and efficiencies
Maintain highest standards of integrity & be vigilant to audit standards and requirements
Proactively seek additional responsibilities to enhance support to business and clients
Skills Required
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking, Commerce or equivalent
Those with relevant working experience in related field are encouraged to apply
Understanding of one or more of the global markets products
PC literate and competent in MS Office applications
Strong analytical skills
Possess excellent command of the English language (verbal & written) with good interpersonal skills
Self starter and ability to work with limited supervision
An excellent team player
Career orientated individual
Business Area/Department
Global Banking & Markets
Academic Qualifications
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking, Commerce or equivalent.
Years of Experience
1-2 years working experienced in related/ similar field will be an added advantage
Type of Opening
Full Time
Location
Cyberjaya & Kuala Lumpur
Job Title
Global Support Executive – HSBC Securities Services (HSS)Job Description
Continuously providing high quality processing service to achieve maximum customer satisfaction within specific SLA.
To assist line management to provide efficient service enhancements while minimizing risk to HSBC and our client's clients.
Able to carry out tasks accurately & reliably within time constraints.
Ability to be persistent and flexible to work in a changing environment
Ability to prioritize and assess customer issues and respond appropriately
Flexibility to work in a changing environment.
Skills Required
Understanding of Payment formatting and understanding of existing cash process
Required skill(s): Excellent PC skills. Numeracy and analytical skills are important attributes.
Required language(s): English , Preferred Language(s) : Chinese
At least 1 year(s) of working experience in the related field is preferred for this position.
Good verbal communication to interact with clients
Excellent telephone manner and skills
Excellent questioning and investigation skills
Business Area/Department
HSBC Securities Services
Academic Qualifications
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking, Commerce or equivalent.
At least a credit in SPM (O’Level) Mathematics
Years of Experience
Approximately 1 years experience working in a daily operations environment preferably with exposure to custody processing.
Type of Opening
Full Time
Location
Cyberjaya & Kuala Lumpur
Job Title
Global Support Executive (Back-end Banking Operations)Job Description
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLA’s. Responsible for relationship building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.
Acquire and update knowledge on procedures related to relevant processes
Process work as requested by line management/customer
Ensure that work is completed in accordance with established procedures and standards
Produce MI as required
Identify and escalate potential showstoppers
Works well independently, completes assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests.
Works productively and professionally. Demonstrates ways to improve customer service, increase productivity and increase sales.
Assists line manager/supervisor with managing day-to-day operations and trains peers as needed.
Participates in team meetings, activities, promotes team spirit and cohesiveness.
Demonstrates adherence to Core standards and behaviour
Contribute to the creation of a supportive work environment driven by people centric values
Build professional relationships with colleagues in other areas
Exhibit ownership of the business
Skills Required
Ability to speak and understand English fluently.
Ability to write business letters and reports.
Ability to learn quickly and transfer knowledge appropriately.
Ability to understand and interpret numeric data.
Minimum, basic computer knowledge.
Flexibility to work shifts.
Ability to build rapport with and relate to a wide range of people.
Ability to maintain focus while working with voluminous data.
Ability to multi task.
Good conversational/telephone skills (For Specific Process)
Good typing skills (min 18wpm) (For Specific Process)
Ability to read, write & converse in Mandarin or Cantonese. (For Specific Process)
Possess Insurance certificate or Insurance background/ experience (For Specific Process)
Flexibility to work on different sites.
Business Area/Department
Back-end banking operations and data processing comprising of various business areas, including Payments, General Banking & Services, Risk Advisory, Credit & Risk, Data Entry & Insurance
Supporting various countries such as UK , US, AUSTRALIA, NEW ZEALAND, TAIWAN, HONG KONG, SINGAPORE
Academic Qualifications
Minimum SPM; credits in Mathematics & English (preferable) , STPM, Diploma in Business Admin, Accounting, Finance, International Business etc, & Degree
Years of Experience
2 - 4 years work experience is similar environment would be an added advantage (but not essential)
Type of Experience
Work experience is not essential. Experience not a bar provided aspirations commensurate with the position
School leavers (minimum SPM), fresh graduates and candidates with experience in Customer Service, Back Office Processing, Banking and Financial Services are encouraged to apply!!
Working Hours
Shift Hours (Depending on the country that you will support)
Type of Opening
Full Time
Location
Kuala Lumpur, Malaysia
Job Title
Legal Counsel / Assistant Legal CounselJob Description
Provide prompt, practical and commercial legal advice and support to ensure compliance with relevant laws and regulations.
Development of legal database for internal use
Contribute towards coaching and developing fellow team members with the objective of raising and maintaining the profile and effectiveness of the team.
Maintain and develop positive and professional working relationships with legal counsels within the immediate team as well as in the Global Legal Function.
Skills Required
Possess good practical and theoretical knowledge of contract law and its application
Self-sufficient and have excellent judgement and commercial awareness
A confident and clear communicator in English (written and oral)
Possess the ability to prioritise and work under pressure without compromising on quality
A team player
Business Area/Department
Legal Services
Academic Qualifications
A law degree (minimum second lower) from a recognised university
Years of Experience
1- 8 years (post chambering)
Type of Experience
Within a legal firm or in an in-house capacity
Type of Opening
Full Time
Location
Kuala Lumpur, Malaysia
All job above is
24x7 (execept Legal post)
Permanent jobs.
FULL TRAINING will be provided.
example:
Salary : RM1750 - RM2100 (Basic) for Customer Service post - fresh SPM & Diploma holder
Salary : RM1750 - RM2100 (Basic) for Operation post - fresh degree holder
Here is the salary for Call Center. Kindly refer to the table below.
Other allowances
Mandarin language RM 200
Cantonese language RM 200
Contact centre allowance RM100 - RM200 (depending on the complexity of the queue)
Night shift allowance RM250 (for shifts that starts after 8.00pm)
How to apply?
email resume to tly_ivy@yahoo.com
please include info below
Name
IC No
Previous Job salary
Total years of working experience
